Commands and Tips for Third-Party Devices
Perkin Elmer Autosystem (XL) and Clarus GCs: Troubleshooting

Problem: Missing Connection

It is not possible to connect the GC with Chromeleon, e.g., with a panel.

Explanation:

Each time you connect the GC, the driver compares the actual configuration with the configuration entered in the Server Configuration program. If those configurations do not match, the connection cannot be established.

Solution:

Change the settings in the Server Configuration program according to the installed hardware.

Problem: Missing vials

It depends on the instrument whether the cause for the error is eliminated automatically (Clarus) or whether you have to eliminate it manually (Autosystem (XL)):

Autosystem (XL):

Chromeleon cannot remedy the situation automatically. The GC stops sample processing but remains in Ready state. Chromeleon remains in Waiting for inject response state.

Solution:

Abort and restart the batch.

Clarus:

Chromeleon automatically remedies the situation for the Clarus. An error message is logged in the Audit Trail. Chromeleon skips the sample and continues processing with the next sample. The status for the missing sample is Interrupted.

 Note:

If a wash vial or a waste vial is missing, Chromeleon automatically aborts the batch because the remaining samples are affected as well. Correct execution of the analysis cannot be guaranteed. Place the missing wash or waste vial on the rack and restart the batch.

For installation details, refer to:

 Perkin Elmer Autosystem (XL) and Clarus GCs: Installation.